Digital ticketing is a convenient, secure, service that delivers your tickets to your mobile device using rotating QR codes. Your QR codes, once received, will refresh every 30 seconds. Digital tickets use rotating QR codes, so you know you have a valid ticket and reduce the ability to counterfeit tickets and resell them.  

Digital tickets provide you with an easy and safe way to receive and share your tickets with friends and family. Your tickets are available in your digital wallet, but printed tickets are also available upon request or as required by the festival.  

Tickets for Virginia Arts Festival events may be purchased:
-online at secure.vafest.org,
-over the phone at (757) 282-2822,
-from Festival Group Sales representatives,
-in person at the Virginia Arts Festival Box Office at 440 Bank St, Norfolk, VA during hours of operation,
-at the Box Office at the performance 90 minutes before the performance start time unless otherwise noted,
-or through a production or venue partner’s approved sales channels.

Many unapproved entities claim to sell tickets to Virginia Arts Festival events, but Virginia Arts Festival does not guarantee the legitimacy of such purchases. When buying tickets, always be sure to use a legitimate sales channel.

All programs, artists, repertoire, prices, performance dates, times, and venues are subject to change. All sales are final. No refunds or exchanges. Additional fees apply to ticket prices shown. 

No children under the age of 6 are permitted to Virginia Arts Festival events, except for Virginia International Tattoo, Williamsburg Live, Perry Pavilion events, or free events. Other events may have differing policies specified on the performance ticketing page. No babes in arms. Every individual, regardless of age, must have a ticket. Child discounts are available for most performances.

Latecomers may be subject to delayed or relocated seating at the discretion of Front of House staff. 

We understand that you must have confidence when deciding to purchase tickets to Virginia Arts Festival performances. The Festival is committed to flexibility for ticket holders. If an event is canceled or postponed, we offer flexible exchanges to another event, exchanges for a gift certificate for future performance, the opportunity to support the Festival through a donation of the value of your tickets, or a full refund. As always, if you have questions when making a ticket purchase, you can call our helpful Box Office staff at (757) 282-2822. We look forward to seeing you at a performance soon. 

Virginia Arts Festival Box Office representatives are on site at the performance venue at least 60 minutes prior to the performance to assist in the reprinting of tickets in the case that they were lost, left at home, undelivered, or otherwise not "in hand" at the time of performance. Evidence of purchase may be required.

It takes just 3 easy steps!

1. Go to tickets.vafest.org
2. Enter the email address used when purchasing and request an access code be sent to your email.
3. Enter the access code and select “Stay Logged In” to stay logged in for 30 days. 

Once in your wallet, you can tap your event(s) to see all the details of your ticket(s). 

Log in to your digital ticket wallet using the same email address used to purchase your tickets. You can request an access code be sent to your email or use your password used to access your account at vafest.org. 

Go to tickets.vafest.org, enter your email used to purchase tickets, click "RESET YOUR PASSWORD" to reset it or you can choose to request an access code via email.  

No. In order to keep your tickets safe and secure, printouts and screenshots are not accepted and cannot be scanned at the door.  Once activated, the QR code on your digital ticket(s) updates every 30 seconds, and can only be scanned directly from your mobile device.

As a safety measure, the QR codes will not be visible on your tickets until  a specified date and time before your performance start time. Your QR code for your digital tickets will automatically appear in your digital wallet at that time. 

No problem! While digital tickets require a smart mobile device to access your tickets, if you don’t have a smart mobile device, you can contact our Virginia Arts Festival Box Office at 757-282-2822 or email info@vafest.org to arrange to pick up your printed tickets at Will Call. 

No problem! Simply go to the Will Call/ Box Office at the venue and we will print out your tickets. You will need to show a valid ID that matches the name on the ticketing account.

1. Go to tickets.vafest.org
2. Enter the email address used when purchasing and request an access code be sent to your email.
3. Enter the access code and select “Stay Logged In” to stay logged in for 30 days.
4. Select the performance you will be attending.
5. Tap Share Tickets
6. Enter the full name of the person with whom you are sharing the digital ticket(s).
7. Select the ticket(s) you’d like to share.
8. Confirm your selection.
9. Share* the link via text or email to the person to whom you are sending the digital ticket(s).
10. To Accept the Tickets, your guest must log in or create an account if they don’t already have one.

*You do not need to share your tickets with yourself, your tickets are accessible to you on any device but you must be logged in on your mobile device to display your tickets at the venue. 

1. Click the link shared with you.
2. Login using the email address associated with your Virginia Arts Festival ticketing account OR register a new account if you don’t have one.
3. Accept the tickets.

Shared digital tickets are not valid until the recipient claims them. You may also reclaim your tickets if your guest changes their mind or does not accept them.

Once you share a digital ticket, you will see one of the two following status notifications:

1. Ticket Accepted by (Your Guest’s Name)

• Your guest has claimed your shared ticket(s).

2. Ticket Shared with (Your Guest’s Name) Pending

• Your guest has not accepted the digital ticket(s) yet.
• You may want to remind them to check their email or text messages for the ticket invite link you sent to them.
• You may also “Share the invite again” or “Get this ticket back” in your wallet.  

YES! Copy the link into an email and send it to your guest. The link will redirect your guest to a landing page where they can claim the digital tickets.

*Note: You do not need to share the tickets with yourself, just log in to your account on your mobile device.